Refunds and cancellations

Last updated 1 November 2026

This is an interim policy while No Sweat is in its trial.

Cancelling a booking

Each sauna sets its own cancellation policy, which is shown before you pay and in your confirmation email. You can cancel or reschedule within that policy using the link in your confirmation.

Refunds

Refunds are issued by the operator, either back to your card or as credit with that venue. Card refunds usually reach your account within 5 to 10 working days.

If a session is cancelled

If the operator cancels a session, you will be emailed and offered a full refund or a new time.

Need help?

Contact the venue you booked with first. If you can't resolve it, email us at nosweatbook@gmail.com.